Terms of Service

These Terms of Service (‘Terms’) govern access to and use of Clarisync’s enterprise software-as-a-service solutions, including portals, applications, APIs, and related tools and services (collectively, the ‘Services’).

These Terms apply to all customers and their authorised users who access the Services under an enterprise subscription or other written agreement with Clarisync (each, an “Enterprise Agreement”).

Clarisync Limited, registered in England and Wales under company number 14466272, with its registered office at Savoy House, Savoy Circus, London, England, W3 7DA (hereinafter referred to as “Clarisync”, “we”, “us”, or “our”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

Customer

The legal entity entering into these Terms and any Enterprise Agreement with Clarisync.

authorised Users

Individuals permitted by Customer to access the Services (including employees and contractors).

Content

Any data, files, text, or materials uploaded, transmitted, stored, or processed through the Services by Customer or its authorised Users.

Documentation

User guides, technical documentation, and specifications describing the Services.

Enterprise Agreement

Any written or electronic agreement defining subscription scope, fees, and term.

Clarisync provides secure enterprise SaaS solutions for data synchronization, collaboration, and related business operations.

Access to the Services is granted solely for Customer’s internal business purposes and strictly in accordance with these Terms and the applicable Enterprise Agreement.

4.1 Registration & Accuracy

Customer shall ensure that all account information is accurate, complete, and kept up to date.

4.2 Credential Security

Customer is responsible for safeguarding authentication credentials and all activities conducted under its accounts. Customer must promptly notify Clarisync of any suspected unauthorised access or security incident.

4.3 authorised Users

Customer is responsible for safeguarding authentication credentials and all activities conducted under its accounts. Customer must promptly notify Clarisync of any suspected unauthorised access or security incident.

APIs & Rate Limits

Use of APIs is subject to agreed limits and reasonable use.

This User Content and Conduct Policy governs both the Content submitted to the Services and the conduct of Customers and authorised Users. Customer remains fully responsible for all Content and all activity occurring under its accounts.

The following actions and Content are strictly prohibited:

5.1 Misuse of the Services

Unauthorised data extraction, aggregation, or database creation; account creation under false pretences; competitive use or unauthorised commercial exploitation of the Services.

5.2 Security and System Integrity

Circumventing or disabling security controls; bypassing access restrictions or usage limits; disrupting system availability or performance.

5.3 Unauthorised Automation, Scraping, and Monitoring

Use of bots, scrapers, spiders, or automated tools without written authorization; unauthorised scripts, probes, or monitoring activities; competitive analysis or system architecture discovery.

5.4 Harmful, Deceptive, or Abusive Conduct

Fraud, impersonation, harassment, intimidation, or threats; conduct that harms or exploits minors.

5.5 Malware, Malicious Code, and Abuse

Uploading malware, spyware, or harmful code; spamming or disruptive communications; transmitting false, fraudulent, or illegal information.

5.6 Intellectual Property and Rights Violations

Unauthorised copying, modification, or reverse engineering; removal of proprietary notices; uploading infringing or misappropriated Content.

5.7 Unlawful, Restricted, or Objectionable Content

Content that violates applicable laws or regulations; abusive, obscene, defamatory, or hateful material; unauthorised advertising, solicitation, or mass messaging.

5.8 Unauthorised Access and Data Handling

Accessing or disclosing information without authorization; selling, reselling, sublicensing, or monetizing the Services or access credentials without written consent.

6.1 Limited License: Subject to these Terms and the applicable Enterprise Agreement, Clarisync grants Customer a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the subscription term for internal business purposes only.

6.2 General Restrictions: Customer shall not use the Services in violation of the User Content and Conduct Policy (Section 5) or outside the agreed subscription scope.

7.1 Ownership: Clarisync and its licensors retain all rights, title, and interest in the Services, software, and Documentation.

7.2 Customer Content: Customer retains ownership of its Content and grants Clarisync a worldwide, non-exclusive, royalty-free license to host, process, transmit, and use such Content solely to provide, secure, and maintain the Services.

7.3 Feedback: Any feedback provided may be used by Clarisync without restriction or obligation.

Clarisync processes personal data in accordance with its Privacy Policy and applicable data protection laws, including the UK GDPR.

Where applicable, a Data Processing Addendum (DPA) governs personal data processing and prevails in case of conflict.

Clarisync implements reasonable administrative, technical, and organisational measures to protect the confidentiality, integrity, and availability of the Services and Content.

Customer agrees to reasonably cooperate with security investigations and remediation efforts.

Service availability, support scope, response times, and maintenance terms are governed by the applicable Enterprise Agreement or SLA.

Third-party services are governed by their own terms and policies. Clarisync is not responsible for third-party services or integrations.

Clarisync may monitor usage, investigate violations, and take appropriate remedial actions, including suspension or termination of access.

Customers may raise disputes via legal@clarisync.com.

All commercial terms are governed exclusively by the applicable Enterprise Agreement.

Clarisync may suspend or terminate access where required by law, for security reasons, or for material breach of these Terms or the Enterprise Agreement.

Except as expressly stated, the Services are provided “as is” and “as available”. Clarisync disclaims all implied warranties to the maximum extent permitted by law.

To the maximum extent permitted by law, liability is limited to the fees paid in the twelve (12) months preceding the claim, excluding breaches of the User Content and Conduct Policy (Section 5), IP infringement, or indemnification obligations.

Customer shall indemnify and hold harmless Clarisync from claims arising from Customer Content, unlawful use of the Services, or breach of the User Content and Conduct Policy (Section 5).

Each party shall protect the other’s Confidential Information using reasonable care and disclose it only on a need-to-know basis.

Clarisync may update these Terms with reasonable notice. Continued use constitutes acceptance.

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales.

To Customer: Via registered account email or administrative notices within the Services.

1. 1Enterprise Agreement
2. 2Data Processing Addendum
3. 3These Terms
4. 4Documentation

Customer may not assign without Clarisync’s written consent, except as part of a corporate reorganisation. Clarisync may assign freely.

Neither party shall be liable for failure or delay due to events beyond reasonable control.

Severability, no waiver, independent contractor relationship, English governing language, and headings for convenience only apply.