Service Management
Capital Planning & Project Delivery
From visitor access and Remote Hands to engineering services and customer approvals, Clarisync turns service requests into structured operational workflows – a modern customer experience, with every request executed safely, consistently and in line with operational procedures.
A data-centre operator's customers don't want a ticket – they want their request handled, safely and fast. Clarisync turns every service request - visitor access, Remote Hands, engineering services, approvals – into a governed operational workflow: a modern, consumer-grade experience on the front, disciplined operational execution behind it. Most service desks think in tickets; Clarisync thinks in services.
Request, validation, approval, scheduling, execution, completion and reporting, with the customer kept informed throughout via Customer Command.
Five connected stages – from request intake to validation, scheduling, execution and sign-off. Pick a stage to see its objective and what it covers.
Objective. Let the customer ask for a service, and capture exactly what that service needs.
Objective. Validate the request and get the right approvals before any work starts.
Objective. Get the right work to the right team at the right time.
Objective. Execute safely, through the operational workflow and to procedure.
Objective. Close the service with evidence, sign-off and the data to plan the next one.
Every request exists as a mirrored record. The operator works in a full fulfilment workspace; the customer follows the same service through Customer Command – a curated experience focused entirely on what they need.
The same service, mirrored for the operator and (curated) for the customer.
Customers judge you on the experience; operations depend on control. Clarisync gives you both at once – a modern front door without loosening a single operational safeguard.
Both at once, without loosening a single safeguard.
A generic service desk records and assigns, then waits to be configured. These are the principles that make this a service-delivery operating system, not a ticket queue.
Different services need different approvals, documentation and procedures – not one generic ticket form.
A mirrored Customer Command portal gives customers a modern, transparent, interactive experience – not an exposed operational ticket.
Requests track work orders, changes, projects and operational activities – delivery, not just logging.
Operational procedures are enforced as part of the flow, not left optional.
Ready for the services data centres actually deliver, out of the box.
AI suggestions – controlled, and human-in-the-loop.
AI takes the friction out of delivery: it routes the request, drafts the customer update, flags the SLA risk and surfaces the right procedure – while people stay in control. Every level is human-in-the-loop and documented in AI Transparency.
Classifies each request and routes it to the right service workflow and team.
Drafts customer-facing updates from the live record for a person to approve and send.
Flags requests at risk of breaching an SLA before they do, so teams can intervene early.
Surfaces the right procedure or a past resolution to the handler as they work the request.
Today, service delivery is spread across a generic service desk / ITSM, access & visitor systems, and field-service / scheduling tools – each strong at its own job, none built to orchestrate the whole service. Here's how the pieces stack up.
Each covers a slice of the service – none orchestrates the whole thing.
Often the real comparison isn't against one product – it's against the stack an operation runs today: a service desk, a visitor system, a scheduling tool, a quoting spreadsheet and a lot of email.
Category-level comparison. This contrasts Clarisync with category archetypes (a generic service desk / ITSM, access & visitor systems, and field-service / scheduling tools), never a named product – each judged only on what it is for.
Service Delivery shares intake, record and governance with the rest of Service Management – so a request can become a change or an incident without anything being re-keyed.
One record. Intake, fulfilment, evidence and governance in one flow.
How it connectsWhen a request carries operational risk, it raises or links a change and cannot proceed until the appropriate approval is complete.
How it connectsA request that turns out to be an incident escalates into the incident workflow without re-keying; recurring requests inform problem cases.
How it connectsService definitions, SOPs/MOPs and deliverables build a reusable catalogue and knowledge base for consistent, faster delivery.
A request becomes a work order with the asset, inventory and history attached – no duplicate data entry, with Clarisync CMMS carrying the detail across.
Explore Site Operations →Bigger requests flow into projects, and risk-bearing work is governed against the same controls as the rest of the operation.
Explore Capital & Project →Powerful on its own – unmatched as part of a system. See what you unlock when Service Delivery runs alongside the rest of Service Management.
The metric adapts to your model: revenue and margin where you sell services, admin saved and trust built where you don't. Figures below are illustrative for a representative operator (5–10 sites, 10–30 MW each) and are validated per estate.
A purpose-built workflow per service instead of a generic ticket and email chase.
Chargeable services captured and billed as they are delivered, not missed or under-recorded.
A consumer-grade, transparent experience that keeps customers – and reduces coordination email.
Where you bill for services – Remote Hands, engineering, professional services – structured delivery captures the work, speeds it up and raises satisfaction, so more of it is billed and won. Where you do not, the same structure cuts the admin around every request and gives customers an experience that keeps them.
Visitor access, Remote Hands and engineering services run through one governed workflow. ~60% faster fulfilment
Customers get a modern experience and we keep every procedure. The email chains have all but gone.
Head of Service Delivery · Operator